Refund Policy


You have the right to cancel your order within 30 days after the day you received your products without giving any reason. You must send the products back within 30 days after informing Groenensteyn Lighting. You will then be credited with the total amount, excluded the shipping costs. The costs for returning the goods from your home to the shop are for your own account. If you use your right of withdrawal, you need to return the goods with all accessories and – if reasonably possible – in its original condition and packaging to us. To exercise this right, please contact us on We will give a refund within 14 days from receipt of your cancellation provided that the returned goods have been received in good order.


Return exceptions

Products that meet one or more of the following cannot be returned:        

  1. sealed products. If the seal is broken, these products cannot be returned.
  2. which have been created by the entrepreneur custom-made or customized for the consumer;
  3. which are clearly of a personal nature
  4. which cannot be returned due to their nature;
  5. that can spoil or age quickly;
  6. the price of which is subject to fluctuations in the financial market over which the entrepreneur has no influence;
  7. for individual newspapers and magazines;
  8. for audio and video recordings and computer software of which the consumer has broken the seal;
  9. that have been created by the entrepreneur exclusively for the consumer;
  10. which have been created by the entrepreneur specially for the consumer;
  11. if the product is installed in the consumer's home.


When your order has been delivered you have 30 days to return the chandelier. Please note that the product must be in new condition. Do you have questions about our return policy? Then you can view the page about the right of withdrawal. If you prefer personal assistance, you can of course feel free to contact us at

Customized chandeliers:

Customized chandeliers are especially made for you. You can no longer return them. Unless, of course, there are flaws. We will always look for a solution if you are not satisfied. We recommend if you are unsure to contact us so we can further assist you with chandelier advice.


You have a two-year warranty on our chandeliers.

Identity entrepreneur

Groenensteyn Lighting

Adress: Nachtegaalspad 2, 3651LM Woerdense Verlaat

Telephone number: (+31) 0172409484


Chamber of Commerce number: 76853950

VAT identification number: NL003118166B37