Complaints procedure

 

We encourage you to notify us of complaints by sending an email to info@groenensteynlighting.com

If this does not lead to a solution, it is for EU consumers possible to submit complaints using the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. When your complaint is not submitted elsewhere you are free to file your complaint using the EU platform. For non- EU consumers it is possible to use a independent Dutch disputes committee. First we hope to work it out together.